ShiftLync Privacy Policy

01. Who we are and what this policy covers

ShiftLync is operated by Arwaves International Inc., based in Calgary, Alberta, Canada. In this policy, “ShiftLync”, “we”, “us” and “our” mean Arwaves International Inc. We are responsible for personal information under our control.

This policy applies to personal information we handle through the ShiftLync mobile app, website and related support services. It does not apply to third-party services you choose to use, such as WhatsApp or app stores, which have their own privacy practices.

We handle personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act and Alberta’s Personal Information Protection Act where they apply.

02. Information we collect

Account information: your name, email address, telephone number, password (stored in protected form) and the role you use ShiftLync in.

Professional and pharmacy information: for pharmacists, licence and registration details, skills, experience, availability and preferred rates; for pharmacies, the pharmacy’s name, address, licensing details and the authority of the person acting for it.

Identity verification: images and details from government-issued identification you submit so we can check a pharmacist’s identity.

Bookings and activity: shift posts, applications, direct offers, confirmed bookings, cancellations and their reasons, ratings, reports, work history and earnings records you enter. Where you choose to provide payout preferences in your profile, we store those details for you.

Technical information: device and app information, notification tokens, log data and approximate usage information needed to deliver notifications, keep the service secure and fix problems.

Support communications: messages you send to support@shiftlync.com and records of how we handled them.

Do not provide patient records or patient-identifiable clinical information. ShiftLync is not designed to hold it, and we will remove it where we become aware of it.

03. How we use your information

We use personal information to create and secure accounts, verify identity, display profiles and shifts to the users who need to see them, facilitate applications, offers and bookings, send service notifications, keep cancellation and booking records, review reports and requests for review, and respond to support requests.

We also use it to protect users and the service against fraud, misuse and security threats, to maintain and improve ShiftLync, to communicate changes to our terms or fees, and to meet legal obligations.

We do not use personal information for purposes unrelated to those described here without your consent, unless permitted or required by law.

04. What other users can see

Pharmacies can see the parts of a pharmacist’s profile needed to consider them for work, such as their name, experience, skills, availability, rates, verification indicators and ratings. Pharmacists can see the details of pharmacies and shifts relevant to them.

When a booking is confirmed, the parties can see the contact details and booking information needed to coordinate the shift. Identity documents and the images you submit for verification are never shown to other users.

Information you share directly with another user, including through telephone or WhatsApp, is then also handled by that user. Share only what is needed for the proposed work.

05. Who we share information with

We use trusted service providers to operate ShiftLync, including cloud hosting and file storage, push notification and email delivery, and app distribution services. They may only use personal information to provide services to us and must protect it.

We may also disclose personal information where required or permitted by law, to respond to lawful requests, to protect the safety, rights or property of users or others, or as part of a business transaction such as a merger or sale, subject to appropriate confidentiality protections.

We do not sell personal information and do not share it with third parties for their own advertising.

06. Where information is stored

Personal information may be stored and processed in Canada and in other countries where our service providers operate. When information is held outside Canada, it may be subject to the laws of that jurisdiction, including lawful access by authorities there. We take contractual and other steps to protect it wherever it is held.

07. Consent

By creating an account and using ShiftLync, you consent to the collection, use and disclosure of personal information as described in this policy. We will ask for express consent where the information is sensitive or where the law requires it.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may mean we can no longer provide some or all of the service, for example if we can no longer verify your identity.

08. How long we keep information

We keep personal information only as long as needed for the purposes described in this policy, including to keep a consistent record of bookings and cancellations, to handle reports and reviews, and to meet legal, tax and accounting obligations.

When you close your account, we deactivate it and remove your profile from view. Some records, such as past bookings, cancellations and reports, may be retained where they are needed by the other party to a booking, to resolve disputes, to prevent fraud or to meet legal obligations. Information we no longer need is deleted or anonymized.

09. How we protect information

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information, including encrypted connections, protected password storage, access controls and restricted access to identity documents.

No system is completely secure. Protect your login details and report suspected unauthorized access to support@shiftlync.com. Where a breach of security creates a real risk of significant harm, we will notify affected individuals and the appropriate regulators as required by law.

10. Your rights and choices

You may ask to access the personal information we hold about you, correct information that is inaccurate or incomplete, or close your account. You can update much of your profile directly in the app. For other requests, contact support@shiftlync.com.

We may need to confirm your identity before acting on a request. We will respond within the time required by law, and will explain our reasons if we cannot fully meet a request.

You can manage push notifications in your device settings. Some service messages, such as booking confirmations, cancellations and changes to these policies, are part of operating the service.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

11. Children

ShiftLync is intended for licensed pharmacy professionals and is not directed to children. We do not knowingly collect personal information from anyone under the age of majority.

12. Changes to this policy

We may update this policy from time to time. Material changes will be communicated with reasonable notice through the app or by email, and we will obtain any consent required by law before using information in a significantly different way.

13. Contact

For questions about this policy or to make a privacy request, contact our privacy contact at Arwaves International Inc. at support@shiftlync.com.