Same rules for both
Pharmacists and pharmacies follow exactly the same cancellation policy.
ShiftLync Cancellation Policy
This policy applies equally to pharmacists and pharmacies using ShiftLync, operated by Arwaves International Inc. It forms part of the ShiftLync Terms and Conditions.
At a glance
A plain-language summary. The full text below is what applies.
No fixed cutoff
There is no minimum notice window. Tell the other party as soon as you can.
No automatic fines
A cancellation does not automatically trigger a fee, strike or restriction.
Reach them directly
For urgent changes, contact your counterpart directly. Don’t rely on a notification.
01. What this policy covers
A cancellation is withdrawal from a confirmed booking. The Terms explain booking confirmation. Withdrawing an application before a booking is confirmed is not cancellation of a confirmed shift.
Both parties should agree on dates, local times, location, rate and important working arrangements before confirming. Material changes require agreement. Changing a shift unilaterally is not a way to avoid cancellation responsibilities.
02. Give notice and a reason promptly
Either party may cancel a confirmed booking. If you learn that you cannot honour it, notify the other party as soon as reasonably possible and provide a brief, truthful reason. There is no fixed cancellation cutoff or minimum notice window under this policy. Earlier notice helps the other party respond, but does not guarantee replacement coverage.
Use the cancellation function in ShiftLync where available. If it is unavailable or fails, contact the other party directly and report the cancellation to support@shiftlync.com so it can be recorded. Do not wait for support to respond before notifying the other party.
The other party is notified of a recorded cancellation through the available notification process. For urgent changes, also use a previously agreed direct contact channel and seek acknowledgement where possible. Do not assume a saved app change or a sent notification has reached the other person. If there is no acknowledgement, make reasonable further contact attempts and keep a record of them.
Give only the information necessary to explain the cancellation. Do not include diagnoses, medical records, patient information or unnecessary information about another person. Contact support privately if sensitive context is relevant to a review.
03. Cancellation records and review
Cancellations are recorded and may be reviewed by ShiftLync. A review may consider how much notice was possible and given, repeated cancellations, efforts to communicate, genuine emergencies and other relevant circumstances. Illness, family emergencies, unsafe conditions and legally protected circumstances require appropriate consideration.
A cancellation does not automatically trigger a fee, strike or account restriction.
A report is not proof of fault. Where a review may lead to an account measure, we will consider relevant information and give the affected parties a reasonable opportunity to respond. Measures will be proportionate to the evidence and circumstances. Urgent temporary protective action may be taken for safety, fraud or security concerns as described in the Terms.
You may ask support to correct inaccurate information or review an account decision. Provide relevant booking records and communications, not patient information or unnecessary medical documentation.
04. Attendance concerns and professional duties
Tell the other party promptly if you cannot attend or make an agreed shift available. Report attendance concerns accurately. A communicated cancellation is a cancellation, even when notice is short. A late arrival alone does not establish non-attendance or fault; the circumstances need to be considered.
This policy does not authorize abandoning a shift already underway or disregarding professional, coverage or patient-care duties. Early termination and disputed changes may be reported, but applicable legal and professional obligations continue to apply.
05. No automatic cancellation fines
ShiftLync does not automatically impose or collect cancellation fines. It does not process shift compensation, decide disputed wages or compensation, or guarantee payment or replacement staffing.
Any payment or compensation claim under a separate arrangement must be addressed directly between the pharmacy and pharmacist, subject to applicable law. This policy does not create a cancellation debt, waive an existing lawful right or decide the parties’ legal working relationship.
Closing an account does not by itself cancel a confirmed booking or discharge obligations to another party.
06. Contact
Contact support@shiftlync.com for cancellation records, review requests or questions. For an imminent shift change, contact your counterpart directly. A support request is not a substitute for notifying them and does not guarantee an immediate response.